Terms & Conditions

Last updated: [28/04/2026]

Effective date: [28/04/2026]

Preamble

This document (hereinafter referred to as the "Terms and Conditions" or the "Agreement") represents a legally binding agreement between the "Tawred" platform (hereinafter referred to as the "Platform", "Tawred", or "we") and every natural or legal person who registers on the Platform or uses any of its services (hereinafter referred to as the "User" or "you").

This Agreement sets out the rules and conditions governing your use of the Platform and its services, and regulates the relationship between the Platform and its users — buyers and suppliers — with respect to posting and applying for opportunities.

By creating an account on the Platform or using any of its services, you acknowledge that you have carefully read these Terms, understood their content, and agreed to be fully bound by them, in addition to your agreement to the Platform's adopted Privacy Policy. If you do not agree to any of these Terms, you must refrain from using the Platform.

These Terms are subject to the laws and legislation in force in the Kingdom of Saudi Arabia, in particular the E-Commerce Law, the Anti-Financial Fraud and Breach of Trust Law, the Personal Data Protection Law and its Executive Regulations, the Anti-Cyber Crime Law, and all related laws.

First: Definitions

The following terms and phrases — wherever they appear in this Agreement — shall have the meanings shown next to each of them, unless the context requires otherwise:

  • The Platform: The "Tawred" online platform with all its interfaces, applications, and services.
  • User: Any natural or legal person who visits the Platform, registers on it, or uses any of its services.
  • Buyer / Opportunity Poster: The User who posts an opportunity or project through the Platform in order to obtain offers from suppliers.
  • Supplier: The User registered on the Platform as a supplier in order to view posted opportunities and apply for them.
  • Opportunity / Project: Any request posted by the buyer through the Platform to purchase goods or services or execute a project, including specific specifications, requirements, and conditions.
  • Offer: The proposal submitted by the supplier to apply for a specific opportunity, including the price, duration, specifications, and other conditions.
  • Deal: The agreement concluded between the buyer and the supplier following the buyer's acceptance of the supplier's offer, whether concluded through the Platform or outside it.
  • Account: The electronic account created by the User on the Platform to access its services.
  • Content: Everything the User publishes on the Platform, whether texts, images, files, documents, or any other content.
  • Laws: The laws, regulations, and instructions in force in the Kingdom of Saudi Arabia.

Second: Nature and Role of the Platform

Tawred is an online intermediary platform (Marketplace) that allows buyers to post their opportunities and projects, and enables suppliers to view these opportunities and apply for them easily and smoothly.

The Platform's role is limited to providing the technical environment to facilitate the meeting between buyers and suppliers. The Platform is not a party to the deals and contracts concluded between buyers and suppliers, and does not provide any of the goods or services that are the subject of those deals.

The Platform provides no warranty — express or implied — regarding: the quality of the goods or services offered, their fitness for the intended purpose, the accuracy of the information contained in the opportunities or offers, or the ability of the parties to perform their obligations. Full responsibility for verifying this rests with the parties themselves.

Third: Eligibility to Register

To use the Platform, the User is required to meet the following conditions:

  1. To be a natural person who has reached the age of majority (18 years or older) and enjoys full legal capacity, or a legal person duly established and registered.
  2. To hold a valid commercial registration for commercial entities, and for the activity to comply with the applicable laws.
  3. Not to have previously had their account suspended or banned from the Platform for material reasons.
  4. To provide correct, accurate, and up-to-date data about themselves and their entity.
  5. To use the Platform for lawful purposes in accordance with the applicable laws.

The Platform has the right to reject any registration request or suspend any account if any of the above conditions are not met or in the event of suspicion of a violation of the laws.

Fourth: Registration and Account Management

1) Creating the account

The User undertakes to provide the required data and documents upon registration accurately and truthfully, including but not limited to: name, ID number, email, mobile number, commercial registration, tax number, VAT certificate, and any other documents required by the Platform depending on the account type.

The Platform has the right to verify the validity of the data and documents provided by any means it deems appropriate, including integration with the relevant government entities (such as: the "Nafath" platform, the Ministry of Commerce, and the Zakat, Tax and Customs Authority), and the Platform may reject or suspend any account whose data proves to be incorrect.

2) Confidentiality of account data

The User is fully responsible for:

  • Maintaining the confidentiality of login data (username and password) and not sharing them with any third party.
  • All activities carried out through their account, whether with or without their knowledge.
  • Notifying the Platform immediately upon suspicion of any unauthorized use of the account.

The Platform bears no responsibility for damages resulting from the User's breach of their obligations to protect their account data.

3) Accuracy and updating of data

The User undertakes to update their data whenever any change occurs, and to be responsible for any damage arising from the use of inaccurate or outdated data.

4) Single account

The User is not entitled to create more than one account under a single legal capacity (whether as a buyer or a supplier) except with prior written approval from the Platform. The Platform has the right to merge or suspend multiple accounts.

Fifth: Services Provided

The Platform provides its users with a range of services, including but not limited to:

For buyers / opportunity posters

  • Posting opportunities and projects and defining their specifications and conditions.
  • Receiving offers from qualified suppliers and comparing them.
  • Communicating with suppliers through the Platform's channels.
  • Accessing the database of registered suppliers.
  • Managing the opportunity lifecycle from posting to award.

For suppliers

  • Viewing posted opportunities suitable for their activity and specialization.
  • Applying for opportunities by submitting technical and financial offers.
  • Communicating with buyers through the Platform's channels.
  • Building a profile that highlights their competencies and previous projects.
  • Receiving notifications of opportunities matching their interests.

The Platform reserves the right to add new services, or modify or discontinue existing services at any time, with appropriate notice to users.

Sixth: Fees and Financial Consideration

1) Current model

Tawred currently provides its services to users without charging any fees or commissions. Buyers and suppliers may use all services available on the Platform free of charge, unless expressly stated otherwise.

2) The right to impose future fees

The Platform reserves the full right to apply a pricing model in the future, including but not limited to:

  • Periodic subscription fees (monthly or annual) on accounts or on certain categories of users, with the possibility of offering packages with varying features.
  • Commissions on deals calculated as a percentage of the value of the deal concluded between the buyer and supplier through the Platform, or as a lump sum, or in any other form.
  • Fees for additional or premium services, such as highlighting opportunities, promotion in search results, or issuing advanced reports.
  • Registration fees, qualification fees, or any other fees the Platform deems appropriate.

3) Mechanism for applying future fees

If the Platform decides to apply any of the above fees, it commits to the following:

  1. Prior notice: notifying users at least thirty (30) days before the fees take effect, via the registered email and/or a prominent notice within the Platform.
  2. Pricing transparency: publishing the fee structure and its calculation mechanism clearly within the Platform before applying it.
  3. Acceptance of fees: the User's continued use of the Platform after the fees take effect constitutes their consent to pay them according to the announced schedule. The User has the right to close their account before the fees take effect if they do not wish to continue.
  4. Non-retroactivity: fees are not applied retroactively to deals or subscriptions prior to their effective date.
  5. Tax obligation: all fees are subject to VAT and any other taxes or statutory charges that may be imposed, in accordance with the applicable laws in the Kingdom of Saudi Arabia.

4) Payments and refunds

When the fee model is applied, payments are made through electronic payment gateways licensed by the Saudi Central Bank. The refund policy and its conditions are defined in a separate document published on the Platform when the fees begin to apply.

The Platform bears no responsibility for bank fees or transfer fees that may be imposed by the bank issuing the User's card.

Seventh: User Obligations

The User — whether as a buyer, supplier, or visitor — undertakes to use the Platform in good faith and in accordance with the applicable laws, and specifically undertakes to:

  1. Provide correct, accurate, and complete data and information, and not to impersonate others.
  2. Comply with the provisions of the applicable Saudi laws and with Islamic Sharia.
  3. Not use the Platform for any unlawful, fraudulent, or immoral purpose.
  4. Not publish any content that is unlawful, misleading, incites hatred, or violates public decency.
  5. Not infringe the intellectual property rights of others, and to ensure that they own all rights to the content they publish.
  6. Not publish any advertising or commercial content unrelated to the posted opportunities without the Platform's approval.
  7. Not attempt unauthorized access to the Platform's systems or other users' accounts.
  8. Not use automated programs or bots to scrape data from the Platform or to flood it with requests.
  9. Not bypass the Platform to conclude deals outside it in order to evade fees (when applied), except after completing the Platform's approved procedures.
  10. Notify the Platform immediately upon discovering any defect, vulnerability, or misuse.
  11. Pay financial dues on time (when fees are applied).

Eighth: Rules for Posting Opportunities (for buyers)

When posting any opportunity or project on the Platform, the buyer undertakes to:

  1. Ensure the opportunity is serious, genuine, and has a lawful purpose.
  2. Provide an accurate and comprehensive description of the opportunity, including: technical specifications, quantities, timeframes, estimated or approved budget, payment terms, delivery terms, and any other material conditions.
  3. Not post opportunities for goods or services prohibited by law in the Kingdom of Saudi Arabia.
  4. Evaluate the submitted offers fairly and objectively according to the announced criteria.
  5. Commit to the accepted offer and not withdraw from it except for justified statutory reasons.
  6. Pay the financial dues to the selected supplier according to the agreed terms.
  7. Maintain the confidentiality of the offers submitted by suppliers and not use them outside the framework of the posted opportunity.

Ninth: Rules for Applying to Opportunities (for suppliers)

When submitting any offer for an opportunity through the Platform, the supplier undertakes to:

  1. Apply for opportunities that match their registered commercial activity and actual capabilities.
  2. Submit a serious and genuine offer that reflects their actual ability to perform their obligations.
  3. Include in the offer all required information accurately (price, specifications, duration, warranties, payment terms).
  4. Maintain the validity of the offer for the specified period and not withdraw from it before it expires except for an acceptable excuse.
  5. If the offer is accepted, execute the deal according to the agreed terms with the highest standards of quality and professionalism.
  6. Maintain the confidentiality of the buyer's and opportunity's information and not use it for unlawful competition purposes.
  7. Not collude with other suppliers in a manner that undermines the integrity of the competition.

Tenth: Contractual Relationship Between Parties and Dispute Resolution

The contractual relationship regarding the goods or services arises directly between the buyer and the supplier, and the Platform is only a technical intermediary. The parties bear — fully and independently — the responsibility for:

  • Drafting the contracts and their details.
  • Performing the contractual obligations.
  • Ensuring the quality of the goods and services.
  • Paying the financial dues.
  • Complying with the statutory and tax obligations related to the deal.

In the event of a dispute between the buyer and the supplier, the two parties undertake to attempt to resolve it amicably and in good faith. The Platform has the right — without obligation — to intervene to assist in resolving the dispute, without this being deemed an acknowledgment of its responsibility or a waiver of its right to reservation. If an amicable resolution is not possible, the dispute is referred to the competent judicial authorities in the Kingdom of Saudi Arabia.

The Platform may — where appropriate and according to its future business model — provide a mediation mechanism or escrow accounts to protect the parties, and the conditions of these services are defined in separate documents.

Eleventh: Content and Intellectual Property

1) Platform ownership

All rights related to the Platform — including the design, logo, trade name, software, interfaces, databases, and content created by the Platform — are the exclusive property of "Tawred" and are protected by the intellectual property laws in the Kingdom of Saudi Arabia.

The User may not copy, modify, distribute, or republish any part of the Platform without prior written approval from the Platform.

2) User content

The User retains ownership of the content they publish on the Platform (such as opportunity details, offers, profile, attached documents); however, by publishing this content they grant the Platform a non-exclusive, worldwide, royalty-free, transferable license to use this content for the purposes of operating the Platform, providing, developing, and promoting the services.

The User acknowledges and undertakes that they own all rights to the content they publish, that it does not infringe the rights of any third party, and that they bear full responsibility for any claims arising from their content.

3) Trademarks

The name "Tawred", the Platform's logo, and all associated marks and logos are protected trademarks, and may not be used without prior written permission.

Twelfth: Account Suspension and Termination of Subscription

1) The Platform's right to suspend or terminate

The Platform may — at its absolute discretion — suspend or terminate any User's account, in whole or in part, with or without notice, in the following cases:

  • Violation of any of the terms of this Agreement or the Privacy Policy.
  • Providing incorrect or misleading data or documents.
  • Using the Platform for fraudulent or unlawful purposes.
  • Repeated serious complaints against the User from other parties.
  • Failure to pay financial dues (when the fee model is applied).
  • Execution of a judicial ruling or a request from a competent authority.
  • Ceasing to operate the Platform in whole or in part.

2) The User's right to terminate the subscription

The User has the right to close their account at any time through the account settings or by contacting technical support, taking into account the completion of any existing obligations or ongoing deals. The User remains responsible for the financial dues incurred before the closure date (when the fee model is applied).

3) Effects of suspension or termination

Upon suspension or termination of the account, the User loses the ability to access the Platform and its services, and their data is handled as described in the Privacy Policy, with the Platform committed to retaining the data for the periods required by the laws.

Thirteenth: Disclaimer and Limitation of Liability

1) Services provided "as is"

The Platform's services are provided "as is" and "as available", without any express or implied warranties. The Platform provides no warranty of uninterrupted service or that it is free from technical errors or malicious software, although it exercises reasonable professional care in this regard.

2) Disclaimer regarding deals

The Platform bears no responsibility for:

  • The validity or accuracy of the information contained in the opportunities or offers published by users.
  • The quality of the goods or services or their fitness for the intended purpose.
  • The parties' performance of their contractual obligations or their breach.
  • Disputes that arise between buyers and suppliers.
  • Direct or indirect damages resulting from deals concluded through the Platform or because of it.

3) Limits of liability

In all cases, and to the maximum extent permitted by the applicable laws, the Platform's total liability toward any User — for any claim whatsoever — shall not exceed the total amounts paid by that User to the Platform during the twelve (12) months preceding the date the claim arose. In the absence of any payments, the maximum liability shall be a nominal amount of one thousand (1,000) Saudi Riyals.

In no event shall the Platform be liable for consequential or incidental damages, or loss of profits, opportunities, data, or reputation.

4) Force majeure

The Platform bears no responsibility for any failure or delay in providing its services resulting from causes beyond its reasonable control, including but not limited to: natural disasters, wars, civil unrest, interruptions of communications and the internet, service provider failures, government orders, and epidemics.

Fourteenth: Indemnification

The User undertakes to indemnify, defend, and hold harmless the Platform, its employees, directors, partners, and service providers from any claims, lawsuits, losses, damages, or expenses (including reasonable attorney fees) arising from:

  • The User's use of the Platform in violation of these Terms or the applicable laws.
  • The User's infringement of the rights of any third party, including intellectual property and privacy rights.
  • The content published by the User on the Platform.
  • The deals concluded by the User with other parties through the Platform.

Fifteenth: Notices and Communication

You agree to receive notices and correspondence from the Platform through the electronic channels registered in your account (email, text messages, in-app notifications). These notices are deemed valid and legally effective as soon as they are sent.

The User undertakes to review their email and Platform account periodically to view the notices.

Sixteenth: Amendment of the Terms and Conditions

The Platform reserves the right to amend these Terms and Conditions at any time to reflect operational, legal, or newly introduced regulatory changes. The amended version will be published on the Platform with a statement of the last update date.

In the event of material amendments — including the application of a new fee model — the Platform will notify users at least thirty (30) days before the amendments take effect, via the registered email and a prominent notice within the Platform.

The User's continued use of the Platform after the amendments take effect constitutes their implicit consent to them. In the event of disagreement, the User has the right to close their account before the effective date.

Seventeenth: Assignment and Transfer

The User is not entitled to assign any of their rights or obligations under this Agreement to any third party without prior written approval from the Platform.

The Platform is entitled to assign its rights and obligations under this Agreement to any third party, including in cases of merger, acquisition, or restructuring, with notice to users.

Eighteenth: Severability of Provisions

If any provision of this Agreement is deemed void or unenforceable by a competent judicial authority, this shall not affect the validity and effectiveness of the remaining provisions, and the void provision shall be replaced with a valid provision that achieves the same intent as closely as possible.

Nineteenth: Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any other documents referred to therein, represent the entire agreement between the User and the Platform regarding the use of the Platform, and supersede any prior agreements or understandings, oral or written, on the same subject.

Twentieth: Governing Law and Jurisdiction

This Agreement is governed by and interpreted in accordance with the laws applicable in the Kingdom of Saudi Arabia and in accordance with the provisions of Islamic Sharia.

In the event of any dispute regarding the interpretation or application of this Agreement between the Platform and the User, the two parties shall seek to resolve it amicably within thirty (30) days from the date of notice of the dispute. If an amicable resolution is not possible, the dispute is referred to the competent judicial authorities in the Kingdom of Saudi Arabia — in the city of [Riyadh].

Twenty-first: Contact

For any inquiry related to these Terms and Conditions, please contact us through the following channels:

  • Entity name: Tawred Information Technology Company
  • Platform name: Tawred Platform
  • Email: [turky@torque.sa]
  • Contact number: [920000331]

Acknowledgment and Acceptance

By creating an account on the Tawred Platform or using any of its services, you acknowledge that you:

  1. Have reached the age of majority and enjoy full legal capacity.
  2. Have read these Terms and Conditions and understood their content.
  3. Agree to be bound by all their provisions.
  4. Agree to the Platform's adopted Privacy Policy.
  5. Acknowledge the Platform's right to apply a fee model in the future according to the mechanism described in Section Six.